Shipping & Returns
PAYMENTS
PayPal, Credit/Debit Card, Wire Transfer in USD, Company Check, or Personal Check. If the purchase is paid for with a check without a letter of guarantee from your bank, the item will not ship until the check clears.
DOMESTIC SHIPPING
If the item is not marked as free shipping, the shipping price is shown for US lower 48 states.
Please enter your zip code (or country) and quantity in the shipping tab for an accurate shipping quote.
Need Next Day & Second Day Air Services? Call or email us and we will work on options for you.
We ship USPS, UPS & FedEx. We choose the carrier.
Note that we CANNOT issue partial refunds for shipping that was paid!
Items paid for before 9:30 AM (EST) will usually ship out the same business day.
Large items that require an LTL shipment generally go out the next business day.
Larger items that must be shipped via flatbed truck will ship as soon as the truck can be secured, usually no more than 3-5 business days.
If an item needs to be shipped by freight courier, the buyer must contact us to request an invoice.
FREIGHT ITEMS
Please DO NOT pay for freight items until freight charges have been added to the invoice. BGI will not automatically charge you freight. To get a freight quote, send us a message or give us a call. We will need to know the following:
Will this be shipped to a Commercial or Residential Address?
Will there be a Dock or Ground level door?
Do you have a Forklift?
Will you need a Lift Gate? (Freight charges can double if you use a lift gate that wasn’t previously ordered)
Your Company Name, Contact Person and Phone
Your full Shipping Address
If you would like to set up your own freight, we will palletize the business day after payment is received and send you weights and dimensions. The buyer will then be responsible for scheduling the pickup and sending us the BOL. Please make sure that we have the BOL BEFORE the truck gets here to pick up the freight. BGI will Palletize, Band, Wrap and Load most items free of charge. We do have a charge for custom pallets, skids and crates for LTL freight, please contact us with the item number or SKU number from the listing for an estimate on additionally requested packaging and crating services.
LOCAL PICK-UP
Prefer to pick it up yourself? You are welcome to do so, by appointment. BGI will Palletize, Band, Wrap and Load most items free of charge. We do have a charge for custom pallets, skids and crates. Please contact us before arrival for an estimate on additionally requested packaging and crating services.
INTERNATIONAL SHIPPING
We will ship worldwide. Please remember your item must go through customs which can delay receiving your item in a timely manner. We will not mark your item as a gift or pay any customs fees. Any and all extra fees incurred for international shipping including Brokers and Taxes are the responsibility of buyer.
RETURNS
We have a 15-day return policy.
If you are not completely satisfied with your purchase, please contact us to return your purchase within 15 days of receiving your item, and we will refund you for 100% of your purchase price (return policy excludes all manuals, and AS-IS items, see listing description). Alterations or removal of any components of a part voids the 15-day return policy. All returns must include all original parts and manuals. Once we get the item, we will inspect the item to make sure it is in the same condition as we shipped it, and if it is, we will issue a refund. While we fully understand that it is sometimes necessary to return a product, we ask you to read the following instructions carefully to ensure your return goes smoothly and that you receive your replacement or refund in a timely manner with minimal hassle:
First let us know you need to return a product by contacting us with the product info, the transaction number and a reason for the return (the reason is just for our information as we do not challenge returns within the return period).
Pay attention to the dates: You need to contact us before the end of the return period (day 1 is the day you received your product from us). After the return period has ended, you can no longer return the product.
Do not ship right away: Wait for us to Authorize the Return and to confirm the return method.
Whenever possible and convenient to you, a returned item will be replaced by an identical item instead of issuing a refund, your choice.
Some situations warrant a partial refund. If mutually agreed upon between BGI and the buyer, a partial refund may be offered in lieu of a return.
We only execute Refunds or an Exchange once the original product has been returned back to our store in the same condition it was shipped.
Please note that our warranty does not cover shipping charges to and from the customer.
If you have any questions in regards to returning an item, please contact us and be sure to include the item number and a concise description of the question or issue in your message.
