Payment
Payment methods accepted: Visa or MasterCard and PayPal.
Immediate payment is required.
A case will be opened for any items not paid within two days.
Shipping
Shipping Policy:
We ship using USPS (United States Postal Service) and FedEx.
Items that are under 16oz are shipped using First-Class Mail (Standard).
Items that are 1 LB or more are eligible for USPS (Priority) or Fed Ex (Ground/Home delivery) and will be chosen at our discretion, unless we are notified by the buyer PRIOR to shipping the item. Additional costs may apply.
FREIGHT SHIPMENTS
By default, combined shipments or ANY order heavier than 70LBS will be sent out using MOTOR FREIGHT / Default freight company chosen by us unless a freight company is provided by the BUYER. We will advise ALL customer before using freight as we understand that freight can cause delay in shipments. Please be aware that refusing to use freight for heavy shipments can cause damage to the items. We believe freight is the safest and will protect your item as it is in transit to you. If you insist or for any other reason would not like the item shipped by Freight, please contact us or respond to our inquiry so that we can accommodate your request.
Returns
30 Day Returns – Item can be returned within 30 days after it has been delivered, no questions asked. However, we only honor returns for items marked as RETURNS ACCEPTED in the listing description. Items sold AS-IS are sold without any returns, warranties, or guarantees.
90 Day Warranty – After 30 days, we will replace any components that fail in the next 60 days. In the event a replacement part is not suitable, we will work with you to find an acceptable solution.
Item not as described / Defective / Nonworking – As with all used or refurbished items, there may be issues in regards to the item, even when we have gone above and beyond in testing and reviewing all possible issues. We only ask that you inform us of the issue first so that we may have the opportunity to fix it. We strive for 5-star DSR ratings and Positive Feedback, so you can be confident that we will ALWAYS do our best to ensure your concern or issue is handled promptly to your satisfaction. We accept ALL returns for items that are not as described, defective, and non-working. We ask all of our customers to please be clear and concise with ALL reasons for returning the item so that we may better understand any underlying problems to prevent them from reoccurring in the future.
Did not like the item / Changed mind / Ordered by mistake – We accept ALL returns based off the fact that the buyer did not like the item, changed their mind, or ordered by mistake. We ask all of our customers to please be clear and concise with ALL reasons for returning the item. A 15% Restocking Fee WILL be charged.
About Us
We have a world-class refurbishment center that specializes in testing and refurbishing items to manufacturer’s specs. Our refurbishment expertise is in laptops, PCs, tablets, monitors, and cell phones. All of the units we refurbish come with a certificate of guarantee and we warranty all of our work for a minimum of 90 days! Our refurbished product is unquestionably the highest quality in the industry.
