Find Bargains

Customer Service & Technical Support Disclaimer

At OregonRecycles, we are committed to providing quality service, fast shipping, and a 30-day money-back guarantee. OregonRecycles is the consumer sales department of Green Century Electronics Recycling in Portland, Oregon.

GCER is a R2v3 Certified facility and proud member of the Oregon E-Cycles program, we uphold the highest standards in electronics recycling and resale.

As proud family owned business GCER holds multiple industry certifications, including ISO 9001, ISO 14001, ISO 45001. All items are processed and tested according to R2v3 standards by trained professionals, with data wiped using NIST 800-88 Rev. 1 protocols.

Below are our detailed customer service policies and technical support guidelines.

Contact & Business Hours

Contact Information: The best way to reach us is through eBay messages for inquiries, comments, or product requests. eBay messaging is our official communication channel.

Response Time: We aim to respond to all messages within 1 business day.

Offers & Pricing

? Making an Offer: We only consider offers submitted through eBay’s “Make Offer” function (if enabled for the listing).

? Due to high message volume, we do not respond to offer-related messages. If your offer is reasonable and submitted through the proper channel, it will be reviewed.

Policies & Store Information

? Policies: Our shipping, payment, return, and warranty policies are listed on our eBay store’s About page and at the bottom of every listing. We recommend checking them periodically for updates.

Product Labels (on items)

All our items come with inventory control and in-store pricing labels attached directly to the devices. These are necessary for asset tracking, quality control, and inventory management.

Recommended Removal Methods:

? Hair Dryer Method ? Gently warm the label using a hair dryer to loosen the adhesive.

? Isopropyl Alcohol Method ? Apply isopropyl alcohol to soften the adhesive for easier removal.

WARNING: We do not recommend using razors, knives, or scraping tools, as these can damage the surface of the device. OregonRecycles is not responsible for any damage caused during label removal. If an item is returned with cosmetic or functional damage from attempted label removal, it will be evaluated on a case-by-case basis.

R2v3 Cosmetic Labeling Clarification:

Please note: All OregonRecycles items include inventory and pricing labels as part of our standard process. These are not considered violations of R2v3 Cosmetic Grades C5 or C6. These grading exceptions apply to necessary operational labels, not user-added stickers or personalizations.

Examples of labels that would affect C5 or C6 grading include:

? Personal stickers (e.g., characters, brands, or designs added by previous users)

? Asset markings like ?Bob?s Laptop? or organization ownership tags

Product Information & Disclosures

? Item Details: While we strive for accurate product descriptions, we do not provide individual support or additional details beyond the listing (e.g., serial numbers, service tags, IMEI information or component breakdowns).

? Manufacturer Warranties: No manufacturer warranties are included or implied. Returns are based on eBay’s 30-day policy and our store’s return guidelines.

? Testing & Certification: As an R2V3 Certified Facility, our trained professionals evaluate, document, and process all items according to industry standards.

? Accuracy & Human Error: While we strive for 100% accuracy, human errors can occur. If you receive an item that contains a listing error, please contact customer service.

Technical Support Disclaimer

? No Ongoing Technical Support Provided ? We do not offer technical support before or after purchase. This includes issues arising from:

? Repairs & Troubleshooting ? If you encounter any issues, we recommend consulting a qualified professional or referring to the manufacturer’s official support resources.

? 100% Money-Back Warranty ? We offer a 30-day, 100% money-back guarantee on all eligible items. However, we do not cover the cost of repairs, parts, or labor.

For assistance, contact us via eBay messaging during business hours.

Monday ? Friday: 8:00 AM ? 5:00 PM PST

Shipping, Local Pickup & Freight Policy

Shipping Exclusions

? We do not ship on Saturdays, Sundays, or holidays.

? Domestic orders are shipped via UPS (our primary carrier) within one business day after payment is cleared. We reserve the right to change carrier at our discretion.

? International orders are processed only through eBay’s International Shipping Program (EIS) ? we do not ship directly outside the U.S.

? Some items may have shipping restrictions due to size, weight, or regulations. Please review the item listing for details.

Shipping Charges

? Shipping fees are non-refundable unless the listing specifically states “Free Shipping.”

? If an item qualifies for a shipping refund due to carrier error, buyers should file a claim with UPS or USPS, depending on the selected carrier.

Combined Shipping

? Orders are automatically combined for environmental and cost efficiency.

? We do not split orders into multiple boxes unless explicitly stated in the listing.

? We do not ship separately at a dropshipper’s request, as this is outside of eBay’s dropshipping policies. We recommend reviewing eBay’s latest dropshipping policy to ensure compliance.

? We cannot change the shipping address after checkout. Please verify your address before completing your purchase.

3rd-Party Shippers & Freight Forwarders

? Warranty and support apply to the original buyer and shipping address. If the item is forwarded, we recommend verifying the item’s condition before reshipping.

? Dropshipping Notice: Per eBay’s Dropshipping Policy, we do not support dropshippers who resell our products and later claim “Item Not as Described” on behalf of their customers. If you are purchasing for resale, ensure you inspect the item before shipping it elsewhere.

Local Pickup (Portland, OR)

? Local pickup is free at our Portland, Oregon location.

Pickup Process:

Freight Shipping (Buyer-Arranged & Quoting Service)

For larger items requiring freight shipping, the buyer is responsible for arranging freight services.

Freight Shipping Requirements:

Freight Quoting Service (Optional):

Return & Quality Assurance Policy

At OregonRecycles, we stand behind the quality of our products and ensure all items are processed in compliance with eBay’s policies, R2V3 certification standards, and NIST 800-88 Rev. 1 data sanitization requirements. Below is our comprehensive return policy, which outlines our warranty, return procedures, and buyer responsibilities.

30-Day Money-Back Guarantee

We offer a 100% money-back warranty for 30 days from the date of delivery. Returns must comply with eBay’s Condition of Returned Items Policy and our quality assurance procedures.

No Partial Refunds or Exchanges

We do not offer partial refunds under any circumstances. If there is an issue with your item, it must be returned for a full refund. We also do not provide parts, replacements, or reimbursements for third-party repairs.

Contact us for RMA assistance via eBay messaging or open your return from My Purchase History in App.

Eligible & Ineligible Returns

Eligible Returns:

? Not as described ? If an item differs from the listing, contact us within 30 days.

? Non-functioning upon arrival ? If the item does not work as expected, a full refund is issued upon return.

? Shipping damage ? Provide photos of the damaged item and packaging for claim assistance.

Ineligible Returns:

? Items modified by the buyer (hardware changes, OS reinstalls).

? Items sent through third-party freight forwarders ? Warranty only applies to the original U.S. shipping address. If you would like to return the item within its 30 day period the full cost of the return is your responsibility.

Condition of Returned Items

We carefully inspect all returned items. If damaged, altered, or missing components, a partial refund may apply per eBay guidelines.

Examples:

? Motherboard with bent CPU pins ? Up to 50% refund reduction.

? Hard drive with removed labels or altered firmware ? No refund.

? Laptop missing charger or RAM ? Partial refund.

All serial numbers and testing logs are recorded for fraud prevention and R2v3 Compliance.

Buyer Responsibilities

Accurate Return Reason:

? Buyers must select the correct return reason when initiating a return. Misrepresenting a return to receive a free return label may be reported to eBay.

Proper Packaging for Returns:

? Items must be returned in original packaging or equivalent protection. To ensure safe returns, please package the item securely. Items received in damaged condition due to insufficient packaging may be subject to a reduced refund per eBay guidelines.

Required Information for Returns:

Shipping for Returns

Domestic Returns:

? Return shipping costs are the buyer’s responsibility unless the item is not as described or defective upon arrival.

? If the return is due to buyer error (e.g., incorrect purchase, compatibility issues, or buyer’s remorse), the buyer covers the shipping cost.

International Returns (eBay International Shipping Program ? EIS):

? Buyers using eBay International Shipping (EIS) are responsible for return shipping, taxes, and import fees.

? Freight forwarders ? Warranty only applies to the original U.S. shipping address. The 30-day return period starts when the item arrives at the forwarder.

Product-Specific Return Terms

Laptops & Desktops:

? Changing internal components (RAM, SSD, CPU, GPU) or reinstalling the OS voids the warranty.

? Returns must include all original accessories (charger, power adapter).

Hard Drives & Storage Devices:

? Serial Numbers Must Match.

? Must not be altered upon return.

PC Components & Motherboards:

? Shipped in tested & working condition, with documented CPU sockets and ports.

? Damaged sockets or missing parts = partial refund.

Consumer Electronics & Peripherals:

? Must include all accessories that were shipped with the product, as described (cables, power supplies, packaging).

Environmental Responsibility

Returns contribute to CO2 emissions & electronic waste. Please review listings carefully before purchasing.

Compliance & Fraud Prevention

? We strictly follow eBay’s Condition of Returned Items Policy & Abusive Buyer Policy.

? Fraudulent returns (tampered products, part-swapping) will be documented and reported to eBay.

? All serial numbers are recorded for security.

Need help with a return? Contact us via eBay messaging.

Monday ? Friday, 8:00 AM ? 5:00 PM PST

R2V3 Testing and Grading

We (Green Century Electronics Recycling) are an R2V3 certified facility. All items are tested for functionality as per R2v3 standard and listed as.

We use the R2V3 R2 Equipment Categorization (REC) for item grading and to assign the cosmetic, functional, and data sanitization status to Collectible and Specialty Electronics, and Functional Products.

Cosmetic Description Grades

Functionality Description Grades