Return & Quality Assurance Policy
At OregonRecycles, we stand behind the quality of our products and ensure all items are processed in compliance with eBay?s policies, R2V3 certification standards, and NIST 800-88 Rev. 1 data sanitization requirements. Below is our comprehensive return policy, which outlines our warranty, return procedures, and buyer responsibilities.
30-Day Money-Back Guarantee
We offer a 100% money-back warranty for 30 days from the date of delivery. Returns must comply with eBay’s Condition of Returned Items Policy and our quality assurance procedures.
No Partial Refunds or Exchanges
We do not offer partial refunds under any circumstances. If there is an issue with your item, it must be returned for a full refund. We also do not provide parts, replacements, or reimbursements for third-party repairs.
Contact us for RMA assistance via eBay messaging.
Eligible & Ineligible Returns
Eligible Returns:
- Not as described – If an item differs from the listing, contact us within 30 days.
- Non-functioning upon arrival – If the item does not work as expected, a full refund is issued upon return.
- Shipping damage – Provide photos of the damaged item and packaging for claim assistance.
Ineligible Returns:
- Items modified by the buyer (hardware changes, OS reinstalls).
- Items sent through third-party freight forwarders – Warranty only applies to the original U.S. shipping address.
Condition of Returned Items
We carefully inspect all returned items. If damaged, altered, or missing components, a partial refund may apply per eBay guidelines.
Examples:
- Motherboard with bent CPU pins – Up to 50% refund reduction.
- Hard drive with removed labels or altered firmware – No refund.
- Laptop missing charger or RAM – Partial refund.
All serial numbers and testing logs are recorded for fraud prevention.
Buyer Responsibilities
Accurate Return Reason:
- Buyers must select the correct return reason when initiating a return. Misrepresenting a return to receive a free return label may be reported to eBay.
Proper Packaging for Returns:
- Items must be returned in original packaging or equivalent protection. To ensure safe returns, please package the item securely. Items received in damaged condition due to insufficient packaging may be subject to a reduced refund per eBay guidelines.
– Required Information for Returns:
– Serial number confirmation
– Photos of item & packaging
– Clear description of the issue
Shipping for Returns
Domestic Returns:
- Return shipping costs are the buyer’s responsibility unless the item is not as described or defective upon arrival.
- If the return is due to buyer error (e.g., incorrect purchase, compatibility issues, or buyer’s remorse), the buyer covers the shipping cost.
– International Returns (eBay International Shipping Program – EIS):
- Buyers using eBay International Shipping (EIS) are responsible for return shipping, taxes, and import fees.
- Freight forwarders – Warranty only applies to the original U.S. shipping address. The 30-day return period starts when the item arrives at the forwarder.
Product-Specific Return Terms
Laptops & Desktops:
– Changing internal components (RAM, SSD, CPU, GPU) or reinstalling the OS voids the warranty.
– Returns must include all original accessories (charger, power adapter).
Hard Drives & Storage Devices:
– Serial Numbers Must Match
– Must not be altered upon return.
PC Components & Motherboards:
– Shipped in tested & working condition, with documented CPU sockets and ports.
– Damaged sockets or missing parts = partial refund.
– Consumer Electronics & Peripherals:
– Must include all accessories that were shipped with the product, as described. (cables, power supplies, packaging).
Environmental Responsibility
Returns contribute to CO2 emissions & electronic waste. Please review listings carefully before purchasing.
Compliance & Fraud Prevention
– We strictly follow eBay?s Condition of Returned Items Policy & Abusive Buyer Policy.
– Fraudulent returns (tampered products, part-swapping) will be documented and reported to eBay.
– All serial numbers are recorded for security.
– Need help with a return? Contact us via eBay messaging.
– Monday – Friday, 8:00 AM – 5:00 PM PST
