Heavy Equipment

1. Goods will be shipped within 2 working days after you pay by Priority 1,UPS or FedEx(depends on your location).  If rural area, pallet must be delivered to a commercial address or picked up at the nearest shipping hub location.  Delivery to home address is available for extra fee. If you’re in a remote area, the carrier may be changed to your local logistics. Please do not hesitate to contact us via ebay message if eBay shows that your order has been delivered while you didn’t receive it. We will do our effort to help you fix the problem. Thanks.

2. You need a forklift to unload this machine, please confirm that there is a forklift or equivalent for unloading. The lift gate cannot unload the excavator. If you don’t have a forklift, rent one or pick it up at the Freight near your place, and use a trailer to ship to your working place! 

3. Packages are not shipped on Saturday and Sunday. Transit time varies and depends on the carrier,we cannot be held responsible for delays caused by carriers.

4.Please make sure to provide the correct shipping address when placing your order,orders will be shipped out to the shipping address provided by eBay.

5.Shipping time by eBay is estimated and not guaranteed and is subject to change especially during peak periods.

1. If you have any questions or concerns about the product or transporation,please contact our customer service department via email or send us message on eBay my messages. We will give you a response in 24 hours.

2. All emails will be responded to within 12-24hours.

1. We offer a 30 day return policy on all items.(Unless stated otherwise in the listing).

2. All returns must be in original condition and must include the original packaging and content intact.

3..Returns should be packed in proper packaging to avoid damage to the item or it original packaging.

4.For any return request please contact our Customer Support by eBay Messages and you will be assigned an RMA number and instructions on how to proceed with your return.

5. Please allow 3-5 business days after we receive your package to process your return.

6. Any returns that violate this return policy will not be accepted and will be sent back at customers’ expense.

1. Goods will be shipped within 3 working days after you pay by YRC,UPS or FedEx(depends on your location). Please also note that heavy goods will be delivered by truck, it may change to your local carrier if you’re in remote area.  For heavy goods, please make sure that you have a forklift or equivalent for unloading. YRC does not responsible for unloading.

2. We offer free shipping except HI, AK, PR and Guam.

3. Packages are not shipped on Saturday and Sunday. Transit time varies and depends on the carrier,we cannot be held responsible for delays caused by carriers.

4.Please make sure to provide the correct shipping address when placing your order,orders will be shipped out to the shipping address provided by eBay.

5.Shipping time by eBay is estimated and not guaranteed and is subject to change especially during peak periods.

1. If you have any questions or concerns about the product or transporation,please contact our customer service department via email or send us message on eBay my messages. We will give you a response in 24 hours.

2. All emails will be responded to within 12-24hours.

1. We offer a 30 day return policy on all items.(Unless stated otherwise in the listing).

2. All returns must be in original condition and must include the original packaging and content intact.

3..Returns should be packed in proper packaging to avoid damage to the item or it original packaging.

4.For any return request please contact our Customer Support by eBay Messages and you will be assigned an RMA number and instructions on how to proceed with your return.

5. Please allow 3-5 business days after we receive your package to process your return.

6. Any returns that violate this return policy will not be accepted and will be sent back at customers’ expense.